Glasses Outlet vs MONC: most-reported complaints compared
Most-reported issues at Glasses Outlet and MONC, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Glasses Outlet
TrustScore 4.7 · 210 reviews on Trustpilot.
163 reviews analysed, 2023-02-10 to 2026-09-04.
Complaint rate (recent window): 2%
50% of negative reviews get a company reply.
“the arms had been bent outwards, to the point they are now falling off my face.”
MONC
TrustScore 4.9 · 426 reviews on Trustpilot.
172 reviews analysed, 2024-06-10 to 2026-09-15.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“the glasses simply do not stay on my face and have become unwearable.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Glasses Outlet or MONC.