Freedom Destinations vs Kandoo Adventures: most-reported complaints compared
Most-reported issues at Freedom Destinations and Kandoo Adventures, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Freedom Destinations
TrustScore 4.9 · 2,605 reviews on Trustpilot.
288 reviews analysed, 2022-08-10 to 2026-09-02.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“they’ll charge us for the pleasure.”
Kandoo Adventures
TrustScore 4.9 · 1,230 reviews on Trustpilot.
210 reviews analysed, 2013-08-27 to 2026-09-02.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“the logistics, quality of service, quality of guides and communication throughout was dismal.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Freedom Destinations | Kandoo Adventures |
|---|---|---|
| Support unhelpful | 56% | 30% |
| Not as described | 37% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Freedom Destinations or Kandoo Adventures.