FlyUSA vs Monarch Air Group: most-reported complaints compared
Most-reported issues at FlyUSA and Monarch Air Group, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
FlyUSA
TrustScore 4.9 · 227 reviews on Trustpilot.
160 reviews analysed, 2024-11-22 to 2026-08-17.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“The plane was a King Air F90 very old, but nice inside I paid a lot of money for a service and was delivered an inadequate aircraft.”
Monarch Air Group
TrustScore 4.9 · 1,118 reviews on Trustpilot.
210 reviews analysed, 2019-12-13 to 2026-08-24.
Complaint rate (recent window): 3%
50% of negative reviews get a company reply.
“they couldn't even deliver the plane that was promised on the return leg.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, FlyUSA or Monarch Air Group.