ComplaintCensus

Fivefinger Urbanwear Ltd vs Percival: most-reported complaints compared

Most-reported issues at Fivefinger Urbanwear Ltd and Percival, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Fivefinger Urbanwear Ltd

TrustScore 5 · 925 reviews on Trustpilot.

174 reviews analysed, 2023-12-16 to 2026-09-08.

Complaint rate (recent window): 1%

0% of negative reviews get a company reply.

Faulty product67%
“Paid for a Stone Island coat only to find upon receipt that the item was a copy. 100% fake.”
1★ Trustpilot review, 2023-12-16

Percival

TrustScore 2.6 · 2,796 reviews on Trustpilot.

412 reviews analysed, 2020-02-11 to 2026-09-25.

Complaint rate (recent window): 82%

97% of negative reviews get a company reply.

Refunds delayed66%
Support unreachable66%
Faulty product9%
Support unhelpful7%
Delivery late6%
“they have not responded to any emails asking where the refund is at any point.”
1★ Trustpilot review, 2026-06-19

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueFivefinger Urbanwear LtdPercival
Faulty product67%9%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Fivefinger Urbanwear Ltd or Percival.