Excel Currencies vs Easysend: most-reported complaints compared
Most-reported issues at Excel Currencies and Easysend, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Excel Currencies
TrustScore 4.9 · 906 reviews on Trustpilot.
170 reviews analysed, 2018-07-26 to 2026-09-08.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“Ian went AWOL no communication no message to say he was on holiday”
Easysend
TrustScore 4.9 · 13,899 reviews on Trustpilot.
213 reviews analysed, 2016-07-01 to 2026-08-06.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“They want scan of your document and your face!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Excel Currencies | Easysend |
|---|---|---|
| Support unreachable | 33% | 9% |
| Misleading pricing | 33% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Excel Currencies or Easysend.