Energy Buzz Limited vs British Gas: most-reported complaints compared
Most-reported issues at Energy Buzz Limited and British Gas, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Energy Buzz Limited
TrustScore 5 · 399 reviews on Trustpilot.
164 reviews analysed, 2019-05-10 to 2026-09-01.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“they are scamer”
British Gas
TrustScore 4.4 · 356,673 reviews on Trustpilot.
3,335 reviews analysed, 2026-01-29 to 2026-09-27.
Complaint rate (recent window): 18%
100% of negative reviews get a company reply.
“absurd, wild bills—including single charges as high as £3,980”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Energy Buzz Limited | British Gas |
|---|---|---|
| Support unhelpful | 100% | 48% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Energy Buzz Limited or British Gas.