Energy Buzz Limited: most-reported complaints
Automated analysis of 164 public Trustpilot reviews published 2019-05-10 to 2026-09-01. TrustScore 5 from 399 total reviews — see the Trustpilot page. Quick answer: is Energy Buzz Limited legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Across 164 Trustpilot reviews analysed, the most-reported issues with Energy Buzz Limited were: Support unhelpful (2 reports). There are not enough reviews to establish a trend.
How to reach Energy Buzz Limited
These are the contact details Energy Buzz Limited publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0116 4021122, email [email protected], address Unit 15 Cornwall Business Centre, Cornwall Road, Wigston, Leicestershire, LE18 4XH, GB.
The company claimed its Trustpilot profile on 2016-10-24 and uses Trustpilot’s paid features. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Forum footprint: 2 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count. Recent thread titles: “E: 24/06 Win a bundle of health supplements (H+B Rewards Members)”, “A: 24/12 Megans Restaurants [IN]”.
Elsewhere: 4.4★ on Google (13 reviews)
TrustScore over time
5.0 → 5.0 across 4 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (0%, 0.0d) · 2026-08-21 (0%, 0.0d) · 2026-09-03 (0%, 0.0d) · 2026-09-24 (0%, 0.0d).
What their policy promises
complaint process: 0116 4021122
“Call us directly – 0116 4021122”
complaint process: Unit 16, Cornwall Business Centre, Cornwall Road, Wigston, LE18 4XH
“By Post – Energy Buzz Limited, Unit 16, Cornwall Business Centre, Cornwall Road, Wigston, LE18 4XH”
complaint process: 48 working hours
“We aim to respond to your query with 48 working hours.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
24% of its 161 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 100% of this company’s complaints vs a 29% median across 111 ranked companies in its sector.
Review velocity: 27 of this company’s 399 Trustpilot reviews (7%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Energy Buzz Limited?
Support unhelpful
2 reports · 100% of complaints“they are scamer”
The company replied on 2023-01-03: “Hello Sam We are certainly not scammers. Please call us to discuss your issue. 0116 4021122. Ask for Mark - Company Director.”
Our classifier read this reply as a deflection.
“nothing that I couldn't do it myself, infact I had to solve a problem myself and I had to notify them of the problem.”
The company replied on 2019-05-10: “Hi Nic - Thanks for your review. I am sorry that you have not been totally satisfied. I have looked into the problem with the switch over, and it seems we had already sorted out the issue before you…”
Our classifier read this reply as a deflection.
Compare Energy Buzz Limited with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.