Emedgroup vs Gold Care Homes: most-reported complaints compared
Most-reported issues at Emedgroup and Gold Care Homes, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Emedgroup
TrustScore 1.5 · 125 reviews on Trustpilot.
105 reviews analysed, 2024-12-26 to 2026-09-26.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“no ambulance outside the door. The hospital was empty but lit up the reception lady sits facing the arrival door”
Gold Care Homes
TrustScore 2.9 · 2 reviews on Trustpilot.
2 reviews analysed, 2025-11-09 to 2026-09-26.
Complaint rate (recent window): 100%
0% of negative reviews get a company reply.
“witnessed a carer there physically assault a vulnerable elderly a resident”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Emedgroup | Gold Care Homes |
|---|---|---|
| Other | 10% | 100% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Emedgroup or Gold Care Homes.