Eichborn Berlin vs Halara: most-reported complaints compared
Most-reported issues at Eichborn Berlin and Halara, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Eichborn Berlin
TrustScore 3.8 · 3,722 reviews on Trustpilot.
44 reviews analysed, 2026-07-10 to 2026-09-23.
Complaint rate (recent window): 55%
95% of negative reviews get a company reply.
“I have not received a refund”
Halara
TrustScore 4 · 484,799 reviews on Trustpilot.
3,660 reviews analysed, 2026-08-07 to 2026-09-27.
Complaint rate (recent window): 24%
85% of negative reviews get a company reply.
“the return process was a headache and there a bunch of different clicks making it intentionally challenging”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Eichborn Berlin | Halara |
|---|---|---|
| Refund refused | 33% | 11% |
| Faulty product | 25% | 13% |
| Not as described | 21% | 29% |
| Delivery late | 21% | 20% |
| Other | 21% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Eichborn Berlin or Halara.