Earnest vs Strong Home Mortgage, LLC: most-reported complaints compared
Most-reported issues at Earnest and Strong Home Mortgage, LLC, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Earnest
TrustScore 4.6 · 8,544 reviews on Trustpilot.
450 reviews analysed, 2026-03-06 to 2026-09-24.
Complaint rate (recent window): 9%
75% of negative reviews get a company reply.
“Earnest changed the length of the loan term after I signed it”
Strong Home Mortgage, LLC
TrustScore 4.9 · 4,992 reviews on Trustpilot.
305 reviews analysed, 2021-05-04 to 2026-08-31.
Complaint rate (recent window): 2%
50% of negative reviews get a company reply.
“They still owe me $575.00 from an overcharge that I have asked for over 5 times.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Earnest | Strong Home Mortgage, LLC |
|---|---|---|
| Support unhelpful | 25% | 46% |
| Misleading pricing | 24% | 6% |
| Other | 16% | 20% |
| Support unreachable | 10% | 11% |
| Overcharging | 8% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Earnest or Strong Home Mortgage, LLC.