Disturbia vs Izabel London: most-reported complaints compared
Most-reported issues at Disturbia and Izabel London, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Disturbia
TrustScore 4.4 · 28,040 reviews on Trustpilot.
1,262 reviews analysed, 2026-06-10 to 2026-09-23.
Complaint rate (recent window): 16%
66% of negative reviews get a company reply.
“I did not receive my items.”
Izabel London
TrustScore 4.4 · 830 reviews on Trustpilot.
100 reviews analysed, 2024-12-05 to 2026-09-09.
Complaint rate (recent window): 14%
100% of negative reviews get a company reply.
“The dress I bought took a long time to arrive from China. And infuriantly it bears absolutely no relation to the original picture.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Disturbia | Izabel London |
|---|---|---|
| Delivery failed | 26% | 14% |
| Faulty product | 26% | 14% |
| Not as described | 19% | 50% |
| Delivery late | 17% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Disturbia or Izabel London.