Compare Power (Best Energy Plans) vs TXU Energy: most-reported complaints compared
Most-reported issues at Compare Power (Best Energy Plans) and TXU Energy, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Compare Power (Best Energy Plans)
TrustScore 4.9 · 3,670 reviews on Trustpilot.
221 reviews analysed, 2016-05-23 to 2026-08-23.
Complaint rate (recent window): 4%
50% of negative reviews get a company reply.
“After signing up, I received a welcome email stating it’s actually 20 cents per kWh if I use 500 kWh.”
TXU Energy
TrustScore 4.4 · 2,768 reviews on Trustpilot.
237 reviews analysed, 2024-05-22 to 2026-09-24.
Complaint rate (recent window): 17%
39% of negative reviews get a company reply.
“creating an online profile”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Compare Power (Best Energy Plans) | TXU Energy |
|---|---|---|
| Misleading pricing | 42% | 19% |
| Billing errors | 10% | 31% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Compare Power (Best Energy Plans) or TXU Energy.