Comfort Insurance vs Leisuredays Insurance: most-reported complaints compared
Most-reported issues at Comfort Insurance and Leisuredays Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Comfort Insurance
TrustScore 4.9 · 12,311 reviews on Trustpilot.
566 reviews analysed, 2023-03-27 to 2026-09-11.
Complaint rate (recent window): 1%
57% of negative reviews get a company reply.
“they wouldn't waive that under any circumstances - even if that meant losing my repeat business”
Leisuredays Insurance
TrustScore 4.9 · 2,563 reviews on Trustpilot.
293 reviews analysed, 2019-04-24 to 2026-09-02.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“don’t ask for more money once I’ve paid”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Comfort Insurance | Leisuredays Insurance |
|---|---|---|
| Support unhelpful | 43% | 23% |
| Misleading pricing | 14% | 23% |
| Overcharging | 14% | 25% |
| Other | 12% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Comfort Insurance or Leisuredays Insurance.