ComplaintCensus

Chrysalis Finance vs Full Metal Finance / Loan Options: most-reported complaints compared

Most-reported issues at Chrysalis Finance and Full Metal Finance / Loan Options, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Chrysalis Finance

TrustScore 4.9 · 4,669 reviews on Trustpilot.

418 reviews analysed, 2024-06-14 to 2026-09-20.

Complaint rate (recent window): 3%

100% of negative reviews get a company reply.

Other38%
Billing errors21%
Support unreachable17%
Support unhelpful15%
Misleading pricing8%
“Chrysalis took hands off Responsibility leaving Myself behind with Heavy debt”
1★ Trustpilot review, 2026-08-13

Full Metal Finance / Loan Options

TrustScore 4.9 · 600 reviews on Trustpilot.

160 reviews analysed, 2024-10-14 to 2026-07-24.

Complaint rate (recent window): 1%

100% of negative reviews get a company reply.

Other100%
“we was Missold everything”
1★ Trustpilot review, 2025-09-17

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueChrysalis FinanceFull Metal Finance / Loan Options
Other38%100%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Chrysalis Finance or Full Metal Finance / Loan Options.