Currency Exchange International vs xchangeofamerica.com: most-reported complaints compared
Most-reported issues at Currency Exchange International and xchangeofamerica.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Currency Exchange International
TrustScore 4.7 · 5,433 reviews on Trustpilot.
552 reviews analysed, 2026-06-18 to 2026-09-24.
Complaint rate (recent window): 8%
95% of negative reviews get a company reply.
“You charged me for 2nd Day Air on a shipment that will most likely take a full week.”
xchangeofamerica.com
TrustScore 4.8 · 8,055 reviews on Trustpilot.
441 reviews analysed, 2025-04-27 to 2026-09-17.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“I sent $500,000 foreign $ and only got paid for $200,000 and they kept remainder of the $”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Currency Exchange International | xchangeofamerica.com |
|---|---|---|
| Delivery late | 51% | 15% |
| Overcharging | 15% | 25% |
| Delivery failed | 10% | 15% |
| Other | 10% | 22% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Currency Exchange International or xchangeofamerica.com.