Carter's vs Mastershoe: most-reported complaints compared
Most-reported issues at Carter's and Mastershoe, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Carter's
TrustScore 1.3 · 158 reviews on Trustpilot.
100 reviews analysed, 2021-10-09 to 2022-08-08.
Complaint rate (recent window): 94%
0% of negative reviews get a company reply.
“Goods never come no more answers to emails”
Mastershoe
TrustScore 4.9 · 21,704 reviews on Trustpilot.
322 reviews analysed, 2023-12-25 to 2026-08-27.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“fake version and the sole was so hard that it injured the underneath of my foot”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Carter's | Mastershoe |
|---|---|---|
| Delivery failed | 60% | 15% |
| Delivery late | 14% | 10% |
| Refund refused | 10% | 15% |
| Other | 10% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Carter's or Mastershoe.