Cambridge University Press vs World of Books: most-reported complaints compared
Most-reported issues at Cambridge University Press and World of Books, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Cambridge University Press
TrustScore 2.7 · 9 reviews on Trustpilot.
9 reviews analysed, 2022-05-19 to 2026-08-21.
Complaint rate (recent window): 56%
0% of negative reviews get a company reply.
“Lost payment, didn't contact me. I chased, they said would call, failed”
World of Books
TrustScore 4.6 · 548,791 reviews on Trustpilot.
3,438 reviews analysed, 2026-06-17 to 2026-09-27.
Complaint rate (recent window): 9%
100% of negative reviews get a company reply.
“Ordered 2 books, Only one turned up”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Cambridge University Press | World of Books |
|---|---|---|
| Support unhelpful | 80% | 10% |
| Faulty product | 40% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Cambridge University Press or World of Books.