Butler & Wilson vs Inscripture Memorial Jewellery: most-reported complaints compared
Most-reported issues at Butler & Wilson and Inscripture Memorial Jewellery, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Butler & Wilson
TrustScore 4.9 · 6,492 reviews on Trustpilot.
288 reviews analysed, 2022-05-10 to 2026-07-29.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“Necklace arrived with stone missing. Not very well made jewelkery”
Inscripture Memorial Jewellery
TrustScore 4.9 · 14,620 reviews on Trustpilot.
394 reviews analysed, 2025-05-28 to 2026-09-23.
Complaint rate (recent window): 3%
95% of negative reviews get a company reply.
“They are refusing any form of refund.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Butler & Wilson | Inscripture Memorial Jewellery |
|---|---|---|
| Faulty product | 21% | 33% |
| Not as described | 19% | 23% |
| Delivery failed | 18% | 21% |
| Delivery late | 15% | 19% |
| Support unhelpful | 9% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Butler & Wilson or Inscripture Memorial Jewellery.