Butler & Wilson vs Gladstones Jewellers: most-reported complaints compared
Most-reported issues at Butler & Wilson and Gladstones Jewellers, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Butler & Wilson
TrustScore 4.9 · 6,492 reviews on Trustpilot.
288 reviews analysed, 2022-05-10 to 2026-07-29.
Complaint rate (recent window): 2%
0% of negative reviews get a company reply.
“Necklace arrived with stone missing. Not very well made jewelkery”
Gladstones Jewellers
TrustScore 5 · 388 reviews on Trustpilot.
166 reviews analysed, 2021-01-09 to 2026-07-25.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“I have never received my order”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Butler & Wilson | Gladstones Jewellers |
|---|---|---|
| Not as described | 19% | 25% |
| Delivery failed | 18% | 25% |
| Delivery late | 15% | 25% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Butler & Wilson or Gladstones Jewellers.