Brooks Brothers vs Carter's: most-reported complaints compared
Most-reported issues at Brooks Brothers and Carter's, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Brooks Brothers
TrustScore 1.8 · 204 reviews on Trustpilot.
100 reviews analysed, 2021-07-29 to 2026-09-03.
Complaint rate (recent window): 89%
0% of negative reviews get a company reply.
“Their exchange service and gustomer service is abysmal”
Carter's
TrustScore 1.3 · 158 reviews on Trustpilot.
100 reviews analysed, 2021-10-09 to 2022-08-08.
Complaint rate (recent window): 94%
0% of negative reviews get a company reply.
“Goods never come no more answers to emails”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Brooks Brothers | Carter's |
|---|---|---|
| Support unhelpful | 39% | 12% |
| Delivery failed | 18% | 60% |
| Refund refused | 17% | 10% |
| Delivery late | 14% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Brooks Brothers or Carter's.