BQ Watches vs First Class Watches: most-reported complaints compared
Most-reported issues at BQ Watches and First Class Watches, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BQ Watches
TrustScore 5 · 3,711 reviews on Trustpilot.
295 reviews analysed, 2021-02-14 to 2026-09-02.
Complaint rate (recent window): 0%
100% of negative reviews get a company reply.
“Incorrect supply of their own postal address leading to an expensive watch going missing for a month”
First Class Watches
TrustScore 4.9 · 18,115 reviews on Trustpilot.
363 reviews analysed, 2023-12-01 to 2026-09-17.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Clasp was faulty from day one and the watch kept falling off.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BQ Watches | First Class Watches |
|---|---|---|
| Support unhelpful | 37% | 22% |
| Not as described | 20% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BQ Watches or First Class Watches.