Arctic Improvements vs Homeshield Scotland Ltd: most-reported complaints compared
Most-reported issues at Arctic Improvements and Homeshield Scotland Ltd, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Arctic Improvements
TrustScore 4.9 · 578 reviews on Trustpilot.
192 reviews analysed, 2023-06-14 to 2026-09-18.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“Drove on the pavement and then parked illegally blocking both the pavement and the bike lane.”
Homeshield Scotland Ltd
TrustScore 4.8 · 2,309 reviews on Trustpilot.
436 reviews analysed, 2021-03-18 to 2026-09-03.
Complaint rate (recent window): 3%
88% of negative reviews get a company reply.
“persisted and persisted despite me stating 3-4 times that I would not be signing on the dotted line right away”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Arctic Improvements | Homeshield Scotland Ltd |
|---|---|---|
| Other | 43% | 14% |
| Support unhelpful | 43% | 44% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Arctic Improvements or Homeshield Scotland Ltd.