Apple vs Hive: most-reported complaints compared
Most-reported issues at Apple and Hive, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Apple
TrustScore 1.7 · 12,767 reviews on Trustpilot.
475 reviews analysed, 2025-12-03 to 2026-09-25.
Complaint rate (recent window): 87%
0% of negative reviews get a company reply.
“Been given different stories for delay”
Hive
TrustScore 4.1 · 52,669 reviews on Trustpilot.
1,040 reviews analysed, 2025-12-31 to 2026-09-23.
Complaint rate (recent window): 23%
100% of negative reviews get a company reply.
“The thermostat disconnects from my phone once a month and is a complete nightmare to reconnect.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Apple | Hive |
|---|---|---|
| Support unhelpful | 36% | 26% |
| Faulty product | 33% | 35% |
| Account/app problems | 13% | 22% |
| Support unreachable | 8% | 16% |
| Other | 8% | 5% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Apple or Hive.