ALPS vs Pearl Insurance: most-reported complaints compared
Most-reported issues at ALPS and Pearl Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ALPS
TrustScore 4.9 · 3,783 reviews on Trustpilot.
267 reviews analysed, 2023-08-31 to 2026-09-17.
Complaint rate (recent window): 3%
57% of negative reviews get a company reply.
“I do not believe I have ever gotten any notice that this change was happening until I needed to renew.”
Pearl Insurance
TrustScore 4.8 · 562 reviews on Trustpilot.
178 reviews analysed, 2022-05-17 to 2026-04-08.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“I felt the Account Specialist didn't fully ensure I completely understood everything”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ALPS | Pearl Insurance |
|---|---|---|
| Support unhelpful | 31% | 38% |
| Support unreachable | 17% | 29% |
| Overcharging | 17% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ALPS or Pearl Insurance.