AID Fuel Oils vs Your NRG: most-reported complaints compared
Most-reported issues at AID Fuel Oils and Your NRG, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
AID Fuel Oils
TrustScore 4.9 · 3,228 reviews on Trustpilot.
247 reviews analysed, 2021-05-06 to 2026-09-01.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“it was nearly lunchtime before it came, and it filled the tank.”
Your NRG
TrustScore 4.8 · 5,755 reviews on Trustpilot.
526 reviews analysed, 2025-11-25 to 2026-09-07.
Complaint rate (recent window): 4%
75% of negative reviews get a company reply.
“They wait until 6pm — when the office is already closed — and only then send an email the day before delivery to say that they won’t be delivering on time after all.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | AID Fuel Oils | Your NRG |
|---|---|---|
| Delivery late | 44% | 64% |
| Delivery failed | 23% | 14% |
| Support unhelpful | 21% | 23% |
| Overcharging | 9% | 11% |
| Billing errors | 7% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, AID Fuel Oils or Your NRG.