Active.com vs Run North West: most-reported complaints compared
Most-reported issues at Active.com and Run North West, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Active.com
TrustScore 1.4 · 69 reviews on Trustpilot.
67 reviews analysed, 2016-05-12 to 2026-05-24.
Complaint rate (recent window): 93%
0% of negative reviews get a company reply.
“signed me up for their products without my knowledge or permission”
Run North West
TrustScore 5 · 14,153 reviews on Trustpilot.
1,031 reviews analysed, 2025-12-05 to 2026-09-20.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“I still didn’t receive the shoes”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Active.com | Run North West |
|---|---|---|
| Support unhelpful | 16% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Active.com or Run North West.