Is iRobot legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 104 public Trustpilot reviews published 2025-04-26 to 2026-09-26 — see the Trustpilot page. Not affiliated with Trustpilot or iRobot.

iRobot is an established company with 264 Trustpilot reviews and a 1.9 TrustScore. In our census of recent reviews, 78% were classified as complaints, most often faulty product, support unhelpful, support unreachable.

What goes wrong most, according to reviewers

Faulty product — 62 reports (76% of complaints)
Support unhelpful — 58 reports (72% of complaints)
Support unreachable — 15 reports (18% of complaints), rising

Full evidence, quotes and trends: the iRobot complaint report.