Is BOXT legit?

A factual composite from public reviews, official regulator records, app stores and the company’s own policies. We report evidence, not verdicts of fraud or endorsement.

Based on 2,583 public Trustpilot reviews published 2025-05-19 to 2026-09-23 — see the Trustpilot page. Not affiliated with Trustpilot or BOXT.

BOXT is an established company with 63,868 Trustpilot reviews and a 4.7 TrustScore. In our census of recent reviews, 8% were classified as complaints, most often support unhelpful, missed appointments, poor core service. Elsewhere it scores 3.7★ on Google, 4.1★ on Google Play.

What goes wrong most, according to reviewers

Support unhelpful — 253 reports (36% of complaints)
Missed appointments — 231 reports (33% of complaints)
Poor core service — 178 reports (25% of complaints), rising

Full evidence, quotes and trends: the BOXT complaint report.