Solar4Good UK Ltd: most-reported complaints
Automated analysis of 166 public Trustpilot reviews published 2025-12-22 to 2026-08-20. TrustScore 4.8 from 805 total reviews — see the Trustpilot page. Quick answer: is Solar4Good UK Ltd legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues related to high costs and poor customer support, with two complaints citing the experience as very expensive and stressful. Another two complaints highlight faulty products and a lack of response from support teams. These five identified complaints represent 40% of the total issues for each category. No clear trend can be established due to the low number of reviews.
How to reach Solar4Good UK Ltd
These are the contact details Solar4Good UK Ltd publishes on its Trustpilot profile, as of our last check on 2026-09-24 — phone 0800 999 1454, email [email protected], address 79 College Rd, Harrow, HA1 1BD, GB.
The company claimed its Trustpilot profile on 2021-01-11, uses Trustpilot’s paid features, and last replied to a negative review on 2026-07-14. Trustpilot ranks it 14 of 54 in Solar Energy Company. We last checked this profile on 2026-09-24 and found 1 new review. These are facts Trustpilot publishes about the profile, as of our last harvest.
Companies House: SOLAR4GOOD UK LTD (no. 13101514), active, incorporated 2020 (5.6 years); next accounts due 2026-09-30, last accounts filed 2025-09-30. 2 current officers (5 on record historically); 2 filings in the last 12 months (25 filings on record). official record — public register facts, not an indicator of wrongdoing; officer changes are routine in many company structures. Live Companies House status as of 2026-09-23.
Forum footprint: 0 MoneySavingExpert forum discussions mention this company (browse). Roughly 0 of the top, relevance-sorted search results were posted in the last 90 days — an approximate figure by construction, not a true recency count.
Elsewhere: 4.6★ on Google (204 reviews)
TrustScore over time
4.8 → 4.8 across 11 census measurements since 2026-08-12. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-12 (67%, 0.5d) · 2026-08-18 (67%, 0.5d) · 2026-08-21 (50%, 0.5d) · 2026-08-24 (50%, 0.5d) · 2026-08-28 (50%, 0.5d) · 2026-08-31 (50%, 0.5d) · 2026-09-03 (50%, 0.5d) · 2026-09-06 (50%, 0.5d) · 2026-09-12 (50%, 0.5d) · 2026-09-15 (50%, 0.5d) · 2026-09-24 (50%, 0.5d).
What their policy promises
complaint process: as quickly as possible
“we want to know about it and will endeavour to resolve it as quickly as possible.”
complaint process: fairly, efficiently and in a reasonable timeframe
“We aim to investigate all complaints fairly, efficiently and in a reasonable timeframe.”
complaint process: effectively
“We aim to resolve complaints effectively and will ask whether you are satisfied with the resolution”
complaint process: telephone, in person, email or letter
“Complaints can be made verbally (by telephone or in person) and by email or letter.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-13.
Policy-page monitoring
We monitor this company’s published policy page for changes. No changes have been detected since we started watching on 2026-09-01.
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 141 company-invited reviews in the recent window average 4.89★, while 43 organic (uninvited) reviews average 4.70★.
24% of its 168 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: other makes up 40% of this company’s complaints vs a 20% median across 47 ranked companies in its sector.
Review velocity: 226 of this company’s 805 Trustpilot reviews (28%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about Solar4Good UK Ltd?
Other
2 reports · 40% of complaints“Very expensive and stressful experience”
The company replied on 2026-07-14: “Hi Ray, Thank you for taking the time to share your feedback. We are truly sorry that the process felt stressful. We would like to clarify that your Tesla Powerwall did not perform as expected while…”
Our classifier read this reply as a substantive response.
“poor work up front has meant a lot of time and effort wasted.”
The company replied on 2026-05-08: “Dear Richard, Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologize for the inconvenience and disappointment caused by the cancellation of your…”
Our classifier read this reply as a substantive response.
Faulty product
2 reports · 40% of complaints“I get nothing back from the support teams”
“18 panels generate a paltry 316 watts of electricity”
Compare Solar4Good UK Ltd with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-08-21.