The Designers Agency: most-reported complaints
Automated analysis of 114 public Trustpilot reviews published 2024-12-27 to 2026-09-10. TrustScore 4.9 from 207 total reviews — see the Trustpilot page. Quick answer: is The Designers Agency legit? Issues below reflect what reviewers reported, not findings of wrongdoing.
Reviewers most often report issues regarding unhelpful support, faulty products, and overcharging. These three categories account for the majority of the five complaints identified in the analyzed reviews. Specific feedback includes criticism of amateur design quality and allegations of fraud related to payment processing. A clear trend cannot be established due to the low volume of reviews.
How to reach The Designers Agency
These are the contact details The Designers Agency publishes on its Trustpilot profile, as of our last check on 2026-09-25 — phone +1 (855) 554-4057, email [email protected], address 442 5th Ave, New York, NY, USA, New York, 10018, US.
The company claimed its Trustpilot profile on 2021-10-26 and last replied to a negative review on 2026-06-12. Trustpilot ranks it 6 of 18 in Design Agency. We last checked this profile on 2026-09-25 and found 2 new reviews. These are facts Trustpilot publishes about the profile, as of our last harvest.
Elsewhere: 5★ on Google (1 reviews)
TrustScore over time
4.9 → 4.9 across 10 census measurements since 2026-08-17. Our own record, independent of Trustpilot’s display.
Reply behaviour over time
Solid: % of negative reviews replied to. Dashed: typical days to reply. Both as reported on this company’s Trustpilot profile, recorded whenever our census re-checked it and a figure had changed — the gaps between points are not equal: 2026-08-21 (33%, 1.0d) · 2026-08-25 (33%, 1.0d) · 2026-08-28 (33%, 1.0d) · 2026-08-31 (33%, 1.0d) · 2026-09-03 (33%, 1.0d) · 2026-09-06 (33%, 1.0d) · 2026-09-09 (33%, 1.0d) · 2026-09-13 (33%, 1.0d) · 2026-09-25 (33%, 1.0d).
What their policy promises
complaint process: investigate in writing, resolve as soon as possible
“We will investigate any complaints received in writing and do our best to resolve them with you as soon as possible.”
Quoted verbatim from the company’s own published policy (source page); complaint counts are census classifications. As of 2026-09-17.
Policy-page monitoring
We monitor this company’s published policy page for changes. 1 change detected since we started watching on 2026-09-01:
- 2026-09-15: +2/-2 lines; added: Ready To Grow Your Business Online? | Tell us what you need. We'll help you figure out the next step.; removed: Wait!Looking for an Amazing Offer? | Get Your Design Now (snapshot)
Automated change detection on the company’s own published policy page — a record of when the page changed, not a judgement on what changed.
Review provenance: 72 company-invited reviews in the recent window average 4.97★, while 39 organic (uninvited) reviews average 4.85★.
75% of its 106 recent 5★ reviews came from accounts that had written only that one review when we captured it (the median across companies is about 39%). A high share is a reason to look closer, not evidence of fake reviews.
Sector benchmark: support unhelpful makes up 40% of this company’s complaints vs a 27% median across 320 ranked companies in its sector.
Review velocity: 162 of this company’s 207 Trustpilot reviews (78%) were written in the last 12 months.
Not enough reviews to establish a trend.
What are the most common complaints about The Designers Agency?
Support unhelpful
2 reports · 40% of complaints“The designs they sent me were amateur at best, nowhere near what they advertise on their website.”
5 readers marked this review helpful on Trustpilot.
“Doesn't matter what you do, they won't honor anything they say.”
Faulty product
2 reports · 40% of complaints“They defrauded me, robbed me and when I filed with Apple Card”
The company replied on 2025-08-23: “Hi RaySuero, Our records show that Brandon attempted to reach you multiple times regarding your project. Your website was completed and prepared to go live, but despite repeated efforts to connect,…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“7 months is entire too long to wait for a non functioning website.”
The company replied on 2026-06-12: “Hi Christian, We respectfully disagree with your review. According to our records, all services and deliverables outlined in our agreement were completed and delivered. We maintain detailed records…”
Our classifier read this reply as a deflection.
Overcharging
2 reports · 40% of complaints“They defrauded me, robbed me and when I filed with Apple Card”
The company replied on 2025-08-23: “Hi RaySuero, Our records show that Brandon attempted to reach you multiple times regarding your project. Your website was completed and prepared to go live, but despite repeated efforts to connect,…”
Our classifier read this reply as a deflection.
2 readers marked this review helpful on Trustpilot.
“7 months is entire too long to wait for a non functioning website.”
The company replied on 2026-06-12: “Hi Christian, We respectfully disagree with your review. According to our records, all services and deliverables outlined in our agreement were completed and delivered. We maintain detailed records…”
Our classifier read this reply as a deflection.
Compare The Designers Agency with…
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Trends are computed from dated review counts only. Negative reviews are deliberately over-sampled for evidence depth; headline percentages use an unbiased recent sample only. Report updated 2026-09-21.