Zazzle AU vs Xcotton: most-reported complaints compared
Most-reported issues at Zazzle AU and Xcotton, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Zazzle AU
TrustScore 3.2 · 469 reviews on Trustpilot.
167 reviews analysed, 2022-07-20 to 2026-09-08.
Complaint rate (recent window): 20%
100% of negative reviews get a company reply.
“Never sent any confirmation of order, or any tracking information. I emailed them several times and got no response.”
Xcotton
TrustScore 4.8 · 1,356 reviews on Trustpilot.
482 reviews analysed, 2025-06-09 to 2026-09-21.
Complaint rate (recent window): 3%
73% of negative reviews get a company reply.
“Instead, they continue replying to my Trustpilot reviews with the exact same generic message telling me to contact the carrier”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Zazzle AU | Xcotton |
|---|---|---|
| Delivery failed | 35% | 37% |
| Faulty product | 21% | 14% |
| Refund refused | 9% | 24% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Zazzle AU or Xcotton.