Trailfinders vs Travel Counsellors: most-reported complaints compared
Most-reported issues at Trailfinders and Travel Counsellors, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Trailfinders
TrustScore 5 · 69,711 reviews on Trustpilot.
2,088 reviews analysed, 2014-04-12 to 2026-09-23.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“the response I had to my other queries was a standard ‘talk to Hurtigruten’”
Travel Counsellors
TrustScore 5 · 26,678 reviews on Trustpilot.
2,199 reviews analysed, 2025-07-24 to 2026-09-23.
Complaint rate (recent window): 0%
91% of negative reviews get a company reply.
“The Appartamenti degli Artisti by Mmega apartment is utterly appalling.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Trailfinders | Travel Counsellors |
|---|---|---|
| Support unhelpful | 40% | 24% |
| Support unreachable | 28% | 8% |
| Not as described | 17% | 27% |
| Other | 10% | 32% |
| Overcharging | 8% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Trailfinders or Travel Counsellors.