Tesco Mobile UK vs Vodafone UK: most-reported complaints compared
Most-reported issues at Tesco Mobile UK and Vodafone UK, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Tesco Mobile UK
TrustScore 4.2 · 92,097 reviews on Trustpilot.
3,134 reviews analysed, 2026-04-09 to 2026-09-26.
Complaint rate (recent window): 24%
79% of negative reviews get a company reply.
“I had a bill of £47 yet £202 was taken from my account.”
Vodafone UK
TrustScore 4.7 · 143,505 reviews on Trustpilot.
3,297 reviews analysed, 2024-01-31 to 2026-09-25.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“I’ve been waiting over a month for my Vodafone broadband to be activated”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Tesco Mobile UK | Vodafone UK |
|---|---|---|
| Support unhelpful | 40% | 52% |
| Poor core service | 25% | 30% |
| Support unreachable | 10% | 17% |
| Billing errors | 6% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Tesco Mobile UK or Vodafone UK.