On the Beach vs Trailfinders: most-reported complaints compared
Most-reported issues at On the Beach and Trailfinders, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
On the Beach
TrustScore 3.8 · 99,524 reviews on Trustpilot.
3,395 reviews analysed, 2026-06-08 to 2026-09-27.
Complaint rate (recent window): 32%
96% of negative reviews get a company reply.
“We have emailed on the beach several times and we haven’t yet received a reply”
Trailfinders
TrustScore 5 · 69,711 reviews on Trustpilot.
2,088 reviews analysed, 2014-04-12 to 2026-09-23.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“the response I had to my other queries was a standard ‘talk to Hurtigruten’”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | On the Beach | Trailfinders |
|---|---|---|
| Support unreachable | 38% | 28% |
| Not as described | 27% | 17% |
| Support unhelpful | 20% | 40% |
| Other | 11% | 10% |
| Overcharging | 7% | 8% |
| Misleading pricing | 7% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, On the Beach or Trailfinders.