Leeds Building Society vs Yorkshire Building Society: most-reported complaints compared
Most-reported issues at Leeds Building Society and Yorkshire Building Society, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Leeds Building Society
TrustScore 4.8 · 8,955 reviews on Trustpilot.
631 reviews analysed, 2026-02-18 to 2026-09-14.
Complaint rate (recent window): 3%
99% of negative reviews get a company reply.
“customers will no longer be able to view their mortgage balance or transactions online”
Yorkshire Building Society
TrustScore 4.7 · 11,029 reviews on Trustpilot.
910 reviews analysed, 2022-06-02 to 2026-09-23.
Complaint rate (recent window): 7%
92% of negative reviews get a company reply.
“Have been struggling for nearly three months now to access my online account.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Leeds Building Society | Yorkshire Building Society |
|---|---|---|
| Account/app problems | 27% | 46% |
| Support unhelpful | 26% | 34% |
| Support unreachable | 20% | 12% |
| Other | 20% | 14% |
| Misleading pricing | 8% | 2% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Leeds Building Society or Yorkshire Building Society.