iD Mobile vs Vodafone UK: most-reported complaints compared
Most-reported issues at iD Mobile and Vodafone UK, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
iD Mobile
TrustScore 4.2 · 71,656 reviews on Trustpilot.
1,595 reviews analysed, 2026-03-17 to 2026-09-25.
Complaint rate (recent window): 39%
100% of negative reviews get a company reply.
“I was tied into a sim contract that served no purpose”
Vodafone UK
TrustScore 4.7 · 143,505 reviews on Trustpilot.
3,297 reviews analysed, 2024-01-31 to 2026-09-25.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“I’ve been waiting over a month for my Vodafone broadband to be activated”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | iD Mobile | Vodafone UK |
|---|---|---|
| Poor core service | 47% | 30% |
| Support unhelpful | 25% | 52% |
| Support unreachable | 19% | 17% |
| Billing errors | 8% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, iD Mobile or Vodafone UK.