HostPapa vs ScalaHosting: most-reported complaints compared
Most-reported issues at HostPapa and ScalaHosting, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HostPapa
TrustScore 4.7 · 3,039 reviews on Trustpilot.
271 reviews analysed, 2025-03-25 to 2026-09-16.
Complaint rate (recent window): 7%
94% of negative reviews get a company reply.
“All my websites have been down for almost a week, and the support ticket is still unresolved.”
ScalaHosting
TrustScore 4.9 · 2,208 reviews on Trustpilot.
221 reviews analysed, 2020-09-02 to 2026-09-11.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“support doesn't want to correct and investigate the issue because they say we need to pay for advanced support”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HostPapa | ScalaHosting |
|---|---|---|
| Support unhelpful | 58% | 60% |
| Poor core service | 27% | 40% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HostPapa or ScalaHosting.