Heath Crawford vs Peter James Insurance: most-reported complaints compared
Most-reported issues at Heath Crawford and Peter James Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Heath Crawford
TrustScore 4.9 · 1,829 reviews on Trustpilot.
444 reviews analysed, 2023-08-27 to 2026-09-20.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Wasted money by Bupa as they refuse to refund me and not pay for my treatment”
Peter James Insurance
TrustScore 4.9 · 6,714 reviews on Trustpilot.
377 reviews analysed, 2018-07-03 to 2026-09-13.
Complaint rate (recent window): 1%
25% of negative reviews get a company reply.
“No compromise at all would be made in this case, and no flexibility provided”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Heath Crawford | Peter James Insurance |
|---|---|---|
| Misleading pricing | 28% | 11% |
| Support unreachable | 19% | 7% |
| Support unhelpful | 19% | 20% |
| Other | 19% | 17% |
| Overcharging | 6% | 29% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Heath Crawford or Peter James Insurance.