Freedom Mortgage vs MPOWER Financing: most-reported complaints compared
Most-reported issues at Freedom Mortgage and MPOWER Financing, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Freedom Mortgage
TrustScore 4.8 · 5,560 reviews on Trustpilot.
780 reviews analysed, 2026-06-24 to 2026-09-24.
Complaint rate (recent window): 3%
0% of negative reviews get a company reply.
“I called back and was told the same thing. On the phone now for more than 18 minutes waiting for the bankruptcy department to answer my phone call.”
MPOWER Financing
TrustScore 4.7 · 4,057 reviews on Trustpilot.
265 reviews analysed, 2024-06-27 to 2026-09-20.
Complaint rate (recent window): 7%
93% of negative reviews get a company reply.
“Over the phone, some agents are polite—except for one named Joe, who had the audacity to hang up on me during our call.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Freedom Mortgage | MPOWER Financing |
|---|---|---|
| Support unreachable | 40% | 30% |
| Billing errors | 32% | 15% |
| Support unhelpful | 30% | 17% |
| Overcharging | 11% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Freedom Mortgage or MPOWER Financing.