Expedia vs YMT Vacations: most-reported complaints compared
Most-reported issues at Expedia and YMT Vacations, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Expedia
TrustScore 3.2 · 19,100 reviews on Trustpilot.
1,060 reviews analysed, 2025-12-01 to 2026-09-23.
Complaint rate (recent window): 60%
72% of negative reviews get a company reply.
“I subsequently found a local newspaper article on it). Called Expedia to try and sort out a refund and was told because "I" wanted to change or cancel my booking the best they could do was give me a £25 OneKeyCash credit”
YMT Vacations
TrustScore 4.9 · 2,675 reviews on Trustpilot.
270 reviews analysed, 2022-08-05 to 2026-08-28.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“She refused to honor it. She told everyone they needed to change seats daily, no exception.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Expedia | YMT Vacations |
|---|---|---|
| Support unhelpful | 43% | 32% |
| Refund refused | 25% | 8% |
| Overcharging | 12% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Expedia or YMT Vacations.