eurochange vs Travel FX: most-reported complaints compared
Most-reported issues at eurochange and Travel FX, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
eurochange
TrustScore 4.7 · 26,015 reviews on Trustpilot.
471 reviews analysed, 2026-05-25 to 2026-09-23.
Complaint rate (recent window): 9%
74% of negative reviews get a company reply.
“not one penny arrived although it was with special guaranteed delivery through royal mail.”
Travel FX
TrustScore 4.9 · 34,937 reviews on Trustpilot.
983 reviews analysed, 2026-05-29 to 2026-09-23.
Complaint rate (recent window): 3%
98% of negative reviews get a company reply.
“Travel FX is choosing to wait before submitting its claim, delaying any potential resolution and leaving me £816 out of pocket.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | eurochange | Travel FX |
|---|---|---|
| Support unhelpful | 28% | 19% |
| Delivery failed | 14% | 30% |
| Support unreachable | 12% | 24% |
| Delivery late | 9% | 23% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, eurochange or Travel FX.