E.ON Next Energy Ltd vs Utilita: most-reported complaints compared
Most-reported issues at E.ON Next Energy Ltd and Utilita, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
E.ON Next Energy Ltd
TrustScore 4.5 · 234,233 reviews on Trustpilot.
3,507 reviews analysed, 2026-07-04 to 2026-09-26.
Complaint rate (recent window): 12%
100% of negative reviews get a company reply.
“Took them 6 months and utterly unhelpful the whole way blaming everyone apart from themselves.”
Utilita
TrustScore 4.3 · 112,695 reviews on Trustpilot.
1,127 reviews analysed, 2025-01-07 to 2026-09-27.
Complaint rate (recent window): 18%
100% of negative reviews get a company reply.
“his attitude was very rude and no will to help at all, keep me on hold for very long times.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | E.ON Next Energy Ltd | Utilita |
|---|---|---|
| Support unhelpful | 31% | 42% |
| Billing errors | 19% | 19% |
| Support unreachable | 11% | 27% |
| Account/app problems | 9% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, E.ON Next Energy Ltd or Utilita.