Destinology vs TUI: most-reported complaints compared
Most-reported issues at Destinology and TUI, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Destinology
TrustScore 4.9 · 3,151 reviews on Trustpilot.
272 reviews analysed, 2022-09-03 to 2026-09-01.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Destinology has resolved absolutely nothing.”
TUI
TrustScore 4.6 · 206,265 reviews on Trustpilot.
3,613 reviews analysed, 2026-05-24 to 2026-09-27.
Complaint rate (recent window): 10%
99% of negative reviews get a company reply.
“I spent around two hours on hold and contacted TUI by phone, Live Chat, email and social media.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Destinology | TUI |
|---|---|---|
| Support unhelpful | 35% | 29% |
| Not as described | 33% | 21% |
| Support unreachable | 26% | 10% |
| Misleading pricing | 12% | 16% |
| Other | 9% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Destinology or TUI.