Credit Union of New Jersey vs DuGood Credit Union: most-reported complaints compared
Most-reported issues at Credit Union of New Jersey and DuGood Credit Union, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Credit Union of New Jersey
TrustScore 4.7 · 4,613 reviews on Trustpilot.
243 reviews analysed, 2025-05-04 to 2026-09-12.
Complaint rate (recent window): 6%
53% of negative reviews get a company reply.
“they transfer money from your account without your approval.”
DuGood Credit Union
TrustScore 4.7 · 4,387 reviews on Trustpilot.
282 reviews analysed, 2018-02-27 to 2026-07-13.
Complaint rate (recent window): 2%
86% of negative reviews get a company reply.
“She said someone would be calling myself or my husband to discuss this, and we still have t heard anything”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Credit Union of New Jersey | DuGood Credit Union |
|---|---|---|
| Support unhelpful | 30% | 26% |
| Support unreachable | 23% | 11% |
| Other | 20% | 23% |
| Account/app problems | 18% | 15% |
| Billing errors | 14% | 17% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Credit Union of New Jersey or DuGood Credit Union.