Compare the Market vs Energy Advice Line Limited: most-reported complaints compared
Most-reported issues at Compare the Market and Energy Advice Line Limited, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Compare the Market
TrustScore 4.9 · 146,729 reviews on Trustpilot.
3,602 reviews analysed, 2025-06-24 to 2026-09-26.
Complaint rate (recent window): 2%
99% of negative reviews get a company reply.
“they said there is a £12.50 fee for booking over the phone. Also we had to book the insurance from the same day instead of the following Monday and that would have cost an additional £120.00.”
Energy Advice Line Limited
TrustScore 5 · 974 reviews on Trustpilot.
170 reviews analysed, 2014-01-09 to 2026-09-03.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“They got meter serial numbers mixed up”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Compare the Market | Energy Advice Line Limited |
|---|---|---|
| Other | 19% | 29% |
| Support unhelpful | 10% | 29% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Compare the Market or Energy Advice Line Limited.