Caspian Insurance vs Direct Line - Business: most-reported complaints compared
Most-reported issues at Caspian Insurance and Direct Line - Business, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Caspian Insurance
TrustScore 4.9 · 10,360 reviews on Trustpilot.
270 reviews analysed, 2019-03-24 to 2026-09-04.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“they won’t take no for a answer”
Direct Line - Business
TrustScore 4.5 · 10,643 reviews on Trustpilot.
353 reviews analysed, 2026-04-07 to 2026-09-23.
Complaint rate (recent window): 12%
98% of negative reviews get a company reply.
“She made no attempt to call me back. In fact when I called back later another person said that original person would call me but they never did.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Caspian Insurance | Direct Line - Business |
|---|---|---|
| Support unhelpful | 40% | 39% |
| Misleading pricing | 28% | 11% |
| Support unreachable | 28% | 25% |
| Overcharging | 5% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Caspian Insurance or Direct Line - Business.