Appliances Direct vs Marks Electrical: most-reported complaints compared
Most-reported issues at Appliances Direct and Marks Electrical, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Appliances Direct
TrustScore 4.3 · 155,269 reviews on Trustpilot.
1,353 reviews analysed, 2026-07-26 to 2026-09-27.
Complaint rate (recent window): 17%
100% of negative reviews get a company reply.
“FIVE DELIVERY DATES, FRIDGE LEFT OUTSIDE, SPOILED FOOD & APPALLING CUSTOMER SERVICE”
Marks Electrical
TrustScore 4.8 · 122,096 reviews on Trustpilot.
1,741 reviews analysed, 2026-07-26 to 2026-09-26.
Complaint rate (recent window): 6%
98% of negative reviews get a company reply.
“We ordered a AC Unit and it never arrived”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Appliances Direct | Marks Electrical |
|---|---|---|
| Support unhelpful | 32% | 43% |
| Delivery late | 32% | 28% |
| Faulty product | 29% | 30% |
| Delivery failed | 26% | 19% |
| Refund refused | 7% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Appliances Direct or Marks Electrical.