Alternative Airlines vs Hays Travel: most-reported complaints compared
Most-reported issues at Alternative Airlines and Hays Travel, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Alternative Airlines
TrustScore 4.9 · 31,967 reviews on Trustpilot.
1,200 reviews analysed, 2026-04-19 to 2026-09-23.
Complaint rate (recent window): 1%
30% of negative reviews get a company reply.
“For the next 8–10 weeks, I repeatedly followed up with Alternative Airlines regarding my refund.”
Hays Travel
TrustScore 4.9 · 438,001 reviews on Trustpilot.
3,402 reviews analysed, 2025-02-13 to 2026-09-23.
Complaint rate (recent window): 1%
90% of negative reviews get a company reply.
“they also tried to charge over £100 more than the online price”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Alternative Airlines | Hays Travel |
|---|---|---|
| Support unhelpful | 37% | 34% |
| Other | 18% | 16% |
| Misleading pricing | 13% | 19% |
| Overcharging | 11% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Alternative Airlines or Hays Travel.