Alternative Airlines vs Barrhead Travel : most-reported complaints compared
Most-reported issues at Alternative Airlines and Barrhead Travel , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Alternative Airlines
TrustScore 4.9 · 31,967 reviews on Trustpilot.
1,200 reviews analysed, 2026-04-19 to 2026-09-23.
Complaint rate (recent window): 1%
30% of negative reviews get a company reply.
“For the next 8–10 weeks, I repeatedly followed up with Alternative Airlines regarding my refund.”
Barrhead Travel
TrustScore 4.9 · 57,592 reviews on Trustpilot.
2,087 reviews analysed, 2019-10-11 to 2026-09-20.
Complaint rate (recent window): 1%
64% of negative reviews get a company reply.
“still chasing £1900 refund with the excuse coming form them that they need it back from TUI.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Alternative Airlines | Barrhead Travel |
|---|---|---|
| Support unhelpful | 37% | 27% |
| Other | 18% | 19% |
| Misleading pricing | 13% | 17% |
| Overcharging | 11% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Alternative Airlines or Barrhead Travel .