Aerial Direct vs Sky: most-reported complaints compared
Most-reported issues at Aerial Direct and Sky, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Aerial Direct
TrustScore 4.8 · 19,722 reviews on Trustpilot.
472 reviews analysed, 2026-01-05 to 2026-09-11.
Complaint rate (recent window): 3%
89% of negative reviews get a company reply.
“we was still charged”
Sky
TrustScore 2.7 · 30,651 reviews on Trustpilot.
1,301 reviews analysed, 2026-06-15 to 2026-09-25.
Complaint rate (recent window): 64%
81% of negative reviews get a company reply.
“No answers to a problem offered at all.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Aerial Direct | Sky |
|---|---|---|
| Support unhelpful | 34% | 60% |
| Support unreachable | 28% | 16% |
| Poor core service | 18% | 27% |
| Billing errors | 13% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Aerial Direct or Sky.